Return & Refund Policy

At Cartivo, your satisfaction is our priority.

90-Day Return Policy

You can request a return within 90 days of receiving your order, subject to applicable consumer protection laws.

Return Conditions

• Items must be returned in their original condition.

• Products must not show signs of misuse or improper handling.

• Proof of purchase may be required.

Refunds

Once your return has been received and inspected, we will notify you about the refund status. Approved refunds will be issued to your original payment method.

Damaged or Incorrect Orders

If your item arrives damaged, defective or incorrect, contact us at infocartivo@gmail.com with your order number and photographs.

Contact

For all return and refund enquiries, contact infocartivo@gmail.com.

Nothing in this policy limits your statutory consumer rights.